Delivery & Returns Policy

Welcome to Pretty Royale! You can find our delivery and returns policy below. 

Please note that we only ship to addresses in the UK. Any orders from outside the UK will not be fulfilled. 

Delivery Policy

We offer two delivery options at checkout:

  1. Standard Delivery: With standard delivery, orders can take between 3 to 5 days to arrive after they have been dispatched from our warehouse. In some cases, they may take up to 7 days to arrive if there is a delay with Royal Mail.
  2. Courier Express Service: If the Courier Express Service delivery option is selected at checkout, then once dispatched orders will be delivered the next working day* using APC service.

*Working days include Monday to Friday (Excluding weekends and public holidays)

Delivery Fees

Please note that delivery fees will vary based on the total weight of your order at checkout. 

Here is a summary of how our delivery fees are calculated based on total weight at checkout:

Standard Delivery
Total WeightDelivery Cost
0 kg – 0.099 kgFree Delivery
0.1 kg – 0.999 kg£1.99
1 kg+£3.99
Courier Express Service
Total WeightDelivery Cost
0 kg – 0.099 kg£3.50
0.1 kg – 0.999 kg£5.49
1 kg+£7.49

As a reminder, we only ship to addresses inside of the UK. Please do not place an order if you are based outside of the UK.

Dispatch Times

We aim to dispatch your order within 1 to 2 days. At busy times, dispatch may be increased to 3 to 4 working days*.

If you have selected the Courier Express Service delivery option at checkout and made your order before 1 pm (Excluding Weekends and Bank Holidays), then your order will be dispatched the next day.

*Working days include Monday to Friday (Excluding weekends and public holidays)

Delivery Times

After your order has been dispatched it can take between 3 to 5 working days* to deliver. Please note, there may be a slight delay with Royal Mail especially at this time. For this reason please allow up to 7 working days* for delivery.

If you have selected the Courier Express Service at checkout, then orders will be delivered the next working day* after dispatch. In some cases there may be a delay, so please allow up to 2 days for your order to arrive. 

*Working days include Monday to Friday (Excluding weekends and public holidays)

Delivery Tracking

With the Courier Express Service option, you will receive an automatic dispatch email and tracking details to track your order. Orders using the standard delivery option will be untracked. 

BFPO/PO Box Addresses

Please note, we cannot ship to a PO Box address in the UK via the Courier Express Service delivery option. In this case, please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

Returns Policy 

If you would like to return a purchased item, you must contact our team in writing via email (no phone calls please) within 14 days of the purchase. Please send an email to hello@prettyroyale.com, quoting your order number and a reason for your return.  We will then reply to your email with instructions on how to return goods or if a return is necessary. 

If items delivered to you are damaged, you must provide us with photographic proof of the damage. Please do not return any items to us, without emailing us prior. 

When returning items to us, please ensure that they are in their original packaging. We advise customers to return items using signed for first-class if the item is of high value. If items returned to our warehouse are not in line with this policy, then we will not compensate for any transport costs involved.

If you have any questions about our delivery and returns policy, please use our contact form to get in touch. Thank you for reading!

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